Refund Policy

We want MenuCraft to be worth every dollar. This policy explains when we issue refunds on Basic and Pro subscriptions, and how cancellation works.

Cancel anytime, keep access until period end

You can cancel your MenuCraft subscription at any time from Settings or the Stripe customer portal. When you cancel, your plan stays active through the end of the current billing period — you keep all paid features until then, and no further charges are made. Your account then reverts to the Free tier with your data preserved.

No partial-period refunds

Because you continue to have access for the remainder of the period you already paid for, we do not issue prorated refunds for partial months when you cancel a monthly subscription.

Upgrades and downgrades

• Upgrades (Free → Basic, Basic → Pro) take effect immediately and are prorated by Stripe. You are charged only for the remaining days at the new rate.
• Downgrades (Pro → Basic) are scheduled to take effect at the end of your current billing period. No refund is issued for the difference in tier price.

When we do issue refunds

We'll refund a recent charge in good faith when:

• You were double-charged or billed after canceling due to a technical error on our side.
• A renewal charge occurred within the last 14 days and you had not used any paid feature during the new billing period.
• A prolonged service outage on our end materially prevented you from using paid features.
• Applicable consumer-protection law in your jurisdiction requires a refund (for example, EU / UK statutory withdrawal rights).

What we don't refund

• Fees for billing periods you fully used before requesting cancellation.
• Charges older than 60 days.
• Accounts terminated for violating our Terms of Service.
• Third-party fees (for example, currency conversion charges from your bank).

How to request a refund

Email support@myfoodbros.com from the address on your MenuCraft account with the date of the charge and a short description of what happened. We aim to respond within 3 business days. Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days.

Chargebacks

Please contact us before disputing a charge with your bank — most issues can be resolved quickly by email. Accounts with unresolved chargebacks may be suspended pending review.

Contact

Food Bros · support@myfoodbros.com